Telecom company Banglalink has restated its position as a leader in digital innovation with their latest launch of AI-powered customer experience chatbot.
Available now on the MyBL Super App and RYZE app, this unique chatbot is set to redefine customer experience by delivering instant solutions with a human-like conversational experience, according to a press release.
The GenAI engine, co-created by Google and Banglalink, leverages advanced natural language processing capabilities, enabling it to assist customers seamlessly in English, Bangla, and a hybrid of both languages, it said.
Inspired by VEON's AI1440 strategy, which emphasizes the integration of Augmented Intelligence across all operations to enhance decision-making, customer engagement, and business efficiency, Banglalink is committed to bringing 'AI for All' with the launch of its AI-powered app, RYZE.
This marks the first time an AI-based support tool has been introduced in Bangladesh’s telecom industry, prioritizing seamless user communication.
From balance inquiries to package purchases, the chatbot empowers users with prompt self-service options, enhancing the overall customer experience. Launched recently, the chatbot is further streamlining cross-platform support across RYZE and MyBL SuperApp.
Golam Kibria, Chief Digital Officer at Banglalink, highlighted Banglalink’s dedication to enhancing digital engagements, saying, “The Banglalink GenAI Chat Engine, co-created by Google and Banglalink, revolutionizes customer interactions by leveraging AI-driven advanced technology. This innovation empowers our customers and makes our services more accessible than ever before. By introducing this solution, we aim to set a new benchmark for the telecom industry.”
Bd-pratidin English/Tanvir Raihan
