Changi Airport regains the title of world’s best airport in 2025, according to Skytrax’s World Airport Awards, surpassing Qatar’s Hamad International Airport, which held the top spot in 2024.
It is the 13th time it has nabbed the No. 1 spot, a record in the history of the awards that started in 2000, reports The Straits Times.
Changi Airport also claimed the titles for Best Airport in Asia, Best Airport that serves 60 million to 70 million passengers, Best Airport Dining Experience and World’s Best Airport Washrooms at the ceremony held in Madrid, Spain, on April 9.
Hamad International Airport came in second, followed by Japan’s Tokyo International Airport (Haneda) (third), South Korea’s Incheon International Airport (fourth), and Japan’s Narita International Airport (fifth).
Meanwhile, Crowne Plaza Changi Airport swept the World’s Best Airport Hotel and Best Airport Hotel in Asia awards. This is the 10th consecutive year that the hotel at Changi Airport Terminal 3 has won these prizes.
The awards were based on a global survey conducted by Skytrax. Over 13 million airport users from more than 100 countries responded to the survey from August 2024 to February 2025.
Travellers were asked to rate airports according to their experience at different points – from check-in, arrival, transfer, shopping, security and immigration through to departure at the gate.
Skytrax chief executive Edward Plaisted called it a “great achievement” that Changi Airport has been named the world’s best airport for a record-breaking 13 times.
He also said in a statement: “With washrooms being a major driver of customer satisfaction during their airport experience, we congratulate Singapore Changi Airport on receiving the first-ever world’s best airport washrooms award.”
Changi Airport Group (CAG) chief executive Yam Kum Weng said: “It is indeed gratifying to receive this recognition, and this certainly encourages us to continue to strive to provide the best travel experience. We thank all our passengers for their vote of confidence.”
These awards make Changi Airport the world’s most awarded airport with 697 accolades, said CAG.
Skytrax launched its first global airport customer satisfaction survey in 1999 and held the first World Airport Awards in 2000.
Changi Airport was the inaugural winner of the world’s best airport award and also has the longest winning streak for the award, taking the top spot for eight consecutive years from 2013 to 2020.
In 2021 and 2022, it fell behind Hamad International Airport and Haneda Airport, respectively. In 2023, Changi Airport regained the title but came in second behind Hamad International Airport in 2024.
In 2024, Changi Airport handled 67.7 million passengers, just shy of the record 68.3 million in 2019. This was a 14.8 per cent increase from 2023, bringing passenger volume almost on a par with pre-Covid-19 levels. The authorities expect the airport to handle more passengers in 2025 than it did before the pandemic.
CAG said the airport welcomed 28 new brands and concepts in 2024, including Asia’s first Heineken World Bar, and Victoria’s Secret’s first beauty and lingerie concept store in Asia travel retail.
Earlier in February, Changi Airport also launched the Fit&Fun Zone in Terminal 2, a wellness space designed to help passengers combat travel lethargy.
Bd-pratidin English/FNC
