Country’s leading digital operator Banglalink has unveiled a new ‘Experience Center’ at its headquarters in the capital, introducing a thoughtfully designed customer service space built around comfort, empathy and seamless digital interaction.
The new center reflects Banglalink’s people-first approach rooted in care, aiming to create a more welcoming environment where customers can easily explore services, seek support and engage with Banglalink in a more personal and supportive setting.
The Experience Center was officially launched on Monday at Tigers’ Den in Gulshan. The inauguration was attended by Johan Buse, Chief Executive Officer of Banglalink, along with members of the company’s leadership team.
Designed around the concept of a “Sanctuary,” the Experience Center introduces a fresh approach to customer service, moving beyond conventional telecom service outlets. Instead of traditional service counters, the space provides an open and comfortable environment where customers can explore services, seek assistance and interact more easily with Banglalink customer care representatives.
In this regard, Muhammad Mehedi Hasan, Sales and Distribution Director of Banglalink, said, “Every customer interaction is an opportunity for us to show care. With this Experience Center, we wanted to create a space where people feel welcomed, valued and genuinely supported. It is designed to be more than a service point. It is a place where customers can comfortably explore solutions, share their needs and receive assistance in a friendly and respectful environment.”
Bd-pratidin English/Lutful Hoque
